Middletown, PA

As offices closed and business methods shifted during the early days of the pandemic, Middletown Township was looking for ways to continue to serve their residents in new ways. The Township chose to use our Citizen Portal and branded it themselves as MTGo. Its flexibility and our ability to deploy it quickly had them up and running within their desired timeframe. The township was able to receive and process hundreds of citizen requests in the first few months after going live and continues to use it as a tool to make themselves more available and accountable to those they serve.  Since deploying Citizen Centrl they have phased in other workflows and departments such as code enforcement and permitting (and still going!).


Middletown is a large municipality with many departments and roles with those departments. They use TRAISR on the desktop to schedule their workforce in the field which uses our mobile platform to guide their work. Whether it is public works staff handling citizen requests for service, or code enforcement inspecting building permits, our ‘available everywhere’ solution allows them to work the way they feel serves them best.

Modules

  • Asset Centrl

  • Permit Centrl

  • Work Centrl

  • Inspections Centrl

  • Land Centrl

Challenges

  • Rapid implementation with phased approach for other departments

  • Maximize mobile platforms for flexibility of staff and technology

  • Migration of multiple prior systems and data into a single solution

  • Work with 3rd parties for online payment processing and financial reporting

  • Scheduling and reporting enhancements

Solutions

  • Web-Based GIS

  • Asset Management

  • Parcel / Land Use

  • Construction Permitting

  • Mobile inspections

  • Inspection scheduling/calendar integration

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