Municipal Blog | Mobile Apps

2020 - Vol. 1.1

Mobile Applications Enable Real-Time,
In-the-Field Municipal Management

by Maddie Callaghan and Amber Blum

Mobile-based applications are ideal for field collection and management of assets, entering work orders and inspections for permits, as long as it is a user-friendly experience, and is in alignment with the individual processes of a municipality. Tailoring the apps to current processes is key. If properly integrated with processes, a municipality can save time, avoid redundancy and increase accuracy of task recording, while also providing transparency and better service to citizens. 


TRAISR has developed mobile applications that integrate directly with its SaaS solution for real-time updates, while providing users the ability to tailor the best work flow process for them! As long as the user has a connection to the internet any new work items that are created in the office are communicated automatically.  No data connection in the field?  Not a problem, all of these mobile apps provide offline data capture which allows users to do their work and have any changes they made synchronize into TRAISR as soon as the device finds a connection.

ALL TRAISR mobile apps are customized to the processes of the client. Here are some examples:

 

Asset Centrl – Collecting asset information is as simple as walking up to item and recording the pertinent data. If you want to collect data on all street signs located within a particular area, the app allows you to walk from sign to sign, pinpointing each sign location, retrieve all information on that sign, add photos, and make updates on condition, repairs, etc. All of those updates will automatically sync with TRAISR. 
 

Work Centrl – Mobile apps related to work orders can be used internally and by the public. If a citizen wanted to report a pothole, or a downed tree, they could use the mobile app designed for public use. That report would be loaded into TRAISR. From there the task can be allocated to a particular department. Personnel who are assigned the work order can then use a different mobile app to retrieve the report in the field, and fill in the remain information regarding the steps taken to perform the repair. All of this can happen without being in the office!  

Inspection Centrl – Users can perform an unlimited amount of inspection types in TRAISR. This includes: MS4, Public Works, parks, code violations and building permits. For example, once a permit is created in TRAISR, field inspections can also take place and linked to that specific permit. TRAISR’s mobile app for inspections shows the current agenda of incomplete inspections per inspector on a map or list. Once on site, the inspector can access all current information about the location, enter all new inspection information and automatically sync back to TRAISR. 

Everyone has their own process and TRAISR’s mobile apps are unique because they are DESIGNED to represent the work flow of users rather than imposing a new process. We know from experience that this critical ability leads to better user acceptance of the applications and improved processes overall. 

Here's an article from ESRI on the impact of mobile applications in Rancho Cucamonga, CA.

Want to know more? CONTACT US!
 

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