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TRAISR's genesis can be traced back decades to helping our customers by developing customized applications for the management of day-to-day operations. 


We took all of this accumulated knowledge, based on in the field, end-user feedback, to create a web-based cloud solution that is available as a SaaS (Software-as-a-Service) product. This means no installation and no maintenance. 

Our team, based in Plymouth Meeting, PA provides all development, installation and support for the TRAISR product set.  We're local because you're local. 

Have a support question? Reach out to us at

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TRAISR development
TRAISR support
TRAISR implementation
Joseph DeSantis
Managing Principal

JD is the Managing Principal for TRAISR. He coordinates with our COO on development and operations matters, and participates in sales demand growth, client satisfaction inquiries, and partnership opportunities. 

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Brian Berdel
Chief Operating Officer

Brian is the Chief Operating Officer for TRAISR. He is the original architect of the software, and while overseeing the group, he is active in all aspects of product development, sales, implementations and client support. 

TRAISR Eric Haflett
Eric Haflett
Senior Business Analyst

Eric's role is to serve as a personal point of contact to guide clients through all phases of their TRAISR experience. From sales to implementaton to support he works closely with our clients to understand how they work and to ensure TRAISR suits their needs and  maximizes their investment

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Gina Hamilton
Office Coordinator

Gina is responsible for handling the daily administrative tasks for TRAISR, including accounting, human resources and marketing. She works closely with all members of the team to help the organization run efficiently.

TRAISR Shane Fitzgerald
Shane Fitzgerald
Quality Assurance Lead

Shane's primary role is QA Lead, testing newly implemented features as well as reviewing client implementations and the associated data migrations. Shane also provides support to TRAISR users, gathers data requirements and performs data migrations. 

TRAISR Gaurav Patel
Gaurav Patel
Application Development Mgr

Gaurav's primary role is managing software development and providing technical leadership support for the TRAISR team, which includes supporting existing clients, implementing new features and reporting.

TRAISR Amber Blum
Amber Blum
GIS Specialist II

Amber is the lead for our mobile app configuration and the very popular Citizen Issue Reporter. She is also our primary liaison for McMahon GIS work and Mapping related to projects.

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Louis Cotteta
Software Developer

Lou's role is the development and maintenance of new and existing features within TRAISR to provide a customized user experience.

TRAISR Maddie Callaghan
Maddie Callaghan
Report Developer

Maddie works with client GIS data, as well as implementation. She also does customer support, report configurations and tests new TRAISR features. 

Corinne Pealer
GIS Specialist

Corinne collaborates with the team on implementation efforts, data migration and client support.

TRAISR Support

Plus TRAISR's On-Call Support Team

TRAISR Support

TRAISR Asset Tracking & Infrastructure Management Application 

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