ABOUT
LOCAL PROFESSIONALS PROVIDE HANDS-ON INSTALLATION AND ONGOING SUPPORT
TRAISR's genesis can be traced back decades to helping our customers by developing customized applications for the management of day-to-day operations.
We took all of this accumulated knowledge, based on in the field, end-user feedback, to create a web-based cloud solution that is available as a SaaS (Software-as-a-Service) product. This means no installation and no maintenance.
Our team, based in Plymouth Meeting, PA provides all development, installation and support for the TRAISR product set. We're local because you're local.
Have a support question? Reach out to us at support@TRAISR.com.
John DePalma
Managing Principal
John is the Managing Principal for TRAISR. He coordinates with our COO on development and operations matters, and participates in sales demand growth, client satisfaction inquiries, and partnership opportunities.
Dan Reavy
General Mgr. - Business Dev.
Dan is General Manager - Business Development for TRAISR, and is responsible for increasing awareness and overall sales of the platform. He also has a primary role in the development of short and long-term business plans for TRAISR and is responsible for account management and client satisfaction.
Eric Haflett
Senior Business Analyst
Eric's role is to serve as a personal point of contact to guide clients through all phases of their TRAISR experience. From sales to implementaton to support he works closely with our clients to understand how they work and to ensure TRAISR suits their needs and maximizes their investment
Shane Fitzgerald
Quality Assurance Lead
Shane's primary role is QA Lead, testing newly implemented features as well as reviewing client implementations and the associated data migrations. Shane also provides support to TRAISR users, gathers data requirements and performs data migrations.
Amber Blum
GIS Specialist II
Amber is the lead for our mobile app configuration and the very popular Citizen Issue Reporter. She is also our primary liaison for McMahon GIS work and Mapping related to projects.
Brian Berdel
Chief Operating Officer
Brian is the Chief Operating Officer for TRAISR. He is the original architect of the software, and while overseeing the group, he is active in all aspects of product development, sales, implementations and client support.
Gina Hamilton
Office Coordinator
Gina is responsible for handling the daily administrative tasks for TRAISR, including accounting, human resources and marketing. She works closely with all members of the team to help the organization run efficiently.
Gaurav Patel
Application Development Mgr
Gaurav's primary role is managing software development and providing technical leadership support for the TRAISR team, which includes supporting existing clients, implementing new features and reporting.
Maddie Callaghan
Report Developer
Maddie works with client GIS data, as well as implementation. She also does customer support, report configurations and tests new TRAISR features.
Louis Cotteta
Software Developer
Lou's role is the development and maintenance of new and existing features within TRAISR to provide a customized user experience.
Plus TRAISR's On-Call Support Team
